Don't kill your television (we're still in beta)

Posted by Stokes Young on Wednesday, December 12, 2007 6:22 PM PT

We are the web site of NBC News, and the primary goal of our new video player is to help you experience the stories you want to see when you want to see them. We want you to have a terrific experience watching Nightly News in the morning or TODAY tonight or Meet the Press on Tuesday.

So when our editor-in-chief asked me how this blog post was coming a few days ago, I told her what I still believe: Our product should communicate itself.

The video should be big and crisp but reliably load at the speed with which NBC News crews deploy to cover stories around the world. You should be able to quickly find what you want, whatever it is: Anne Thompson on what may be the death march of the penguins, Brian Williams and Keith Olbermann on the steroid scandal rocking baseball, Willie Geist satirizing the news on our very own ZeitGeist vlog, or Hoda Kotb on why women love geeks. And, for you technologically adventurous types, you should be able to watch Hoda’s geek love package on the widest possible array of operating systems and modern browsers, including Safari, Firefox, Flock, Camino, Opera and Omniweb. You will need Flash 9 if you don't already have it installed, and JavaScript must be enabled.

Here’s some more enticement to go watch good video clips (and play with the player) instead of reading this: Dawna Friesen reports, exclusively for nightly.msnbc.com, on a Nairobi man’s dream come true. CNBC’s Power Lunch team learns what it takes to rent a Lamborghini. Chris Matthews wonders if the writer’s strike is giving presidential hopefuls a late-night free ride. Countdown’s Oddball, meanwhile, has an electric eel powering a Christmas tree.

If you've clicked on one of the links above and come back, I'm sure you've noticed that, despite all of the thoughtful feedback you've given us over the years, we still have advertising in our video player. A few notes on that: First, my cat needs to eat. Second, and far more importantly, it's not free for NBC News to gather important news in difficult places. Third, look for some real viewer-centric innovation on this front soon.

Still reading about the player instead of playing? Here’s a compromise: get all meta and let msnbc.com’s Dara Brown guide you through our new player, from within the player.

If you’re still here, below are some tips on what you should check out when you finally do go watch some clips.

When you launch a video, the list of thumbnails and headlines to the left of the player is your current playlist. You can scroll it and click on a thumbnail to switch to that video, or click the little blue + sign to add it to “My playlist.”

To the left of the playlist is the navigation, where you can browse for the videos you want. Up top are, um, top videos, then most viewed videos, weird news and the playlist you have started to create with the little blue + sign. Below that are categories that match the sections of our site, from U.S. news to Travel. Click on the “Entertainment” button to get the latest clips in that category — or roll over it and click “latest clips” to get the same list, or navigate right to topics like “Television” or franchises like Countdown’s “Keeping Tabs” or clips from Access Hollywood. The navigation works the same way under “Shows,” where you can browse clips by the NBC News broadcasts they come from.

The related links and controls below the player should be pretty intuitive, but you may be a bit surprised when you click the full-screen button, which is my favorite part of our new experience. The overlays you first see at the bottom — the controls — and the left — the navigation — will disappear, but you can always bring them back by mousing over the bottom or left of your screen. In other words, you keep all of the goodness of the player controls and navigation without leaving the full-screen experience:

You’ll notice at the top right that there’s a “Beta” tag. Here’s why:

1.      We are aware of a few glitches with the player but suspect that you might find some more in the coming weeks. All of the research, focus groups, hallway conversations, designing, engineering, doughnuts and testing in the world don’t guarantee full success in the wild world we work in. So we ask you first for a liberal dose of feedback and second for a pinch of patience as we keep cranking to get this as perfect as we can.

2.      We’re still chasing in some very important details. Namely: Search (you can, of course, search for our video in the fine interface at MSN Video, our parent and steadfast partner), Embed (coming soon, we promise) and Live (for a little while, at least, our Live video will play outside of this experience).

Please send us feedback and comment away.

Comments

I'm loving the new look and structure, keep up the great work!! :)
good improvenents, with one notable exception
do NOT like (really really really do not like) the play list disappearing when the advertising commercial(s) commences.  STOP the pollution.  if i want tv, i'll buy one and turn it on.
I have sampled the new video player and where I understand advertising is a necessary evil and your "cat needs to eat", a commercial after every two or so clips is a bit much. Your cat doesn't need to eat filet mignon and lobster every day.
Im a Mac user (10-12%)- Your video doest work on safari? Are you going to fix that
Hurry, hurry, hurry. The design is very nice--high tech and oh so stylish. I miss the multiple thumbnails, but the interaction area is much more direct.
Like the look and feel of your new video player and particularly the larger size and resolution crispness of the actual videos.  Also like the treatment of your overlays during 'full screen' mode.  A very nice job.

Just a couple of minor suggestions:

Advertisement  fly outs – Restore option to close fly outs (as on your old player) on the left of the video during 'Ad play'  and maintain display of  play lists and navigation options instead

Video thumbnails in play list – restore descriptive summary bubble when hovering over thumbnails as in old player

Change shade or transparency of  the thumbnails once they've been played.  Will help quickly sort/select through play lists on return visits.


Thanks
John
looks great so far. can't wait to dig deeper. Love the layout and ease of video search. thanks!
I don't like the way it snaps to the top.  I like to watch videos, but most of the time I have them off to one side while I work on another window.  right now it snaps over the window I'm working on.

By the way, how do I get back to the previous version?
I think this was long overdue,to sum it up in one worde AWSUM !!!
I like the layout but it still loads very slowly (could be all the firewalls we have here)
I like it too!
images dont run as smoothly as with the old player. i am using an old computer win2000 with 256 memory so maybe thats it
Great look and feel. Highly intuitive.

I use this site as my primary vehicle for news and information. When I want it. How I want it. Keep up the innovation. Jim
Nice look. Well organized. I'd love to be able to see the titles building in my playlist as I'm building it. But lets get to the key to it all: Please reward me for my patience by making the ads progressively shorter during my view session. If the first ad is 30 seconds, fine. I may only watch 10 seconds of any given clip--I will end my viewing session in less than 90 seconds if I'm facing 30-second ads between each video. Please give me a reason to watch more videos. Thanks!
I like the look, it just won't launch any of the videos I selected. Not sure if it is me or the new program
I'm digging it.
Very Nice. Adobe/ON2 Technologies is doing a great job!
Bad Player.  Why?  Because I created a great playlist of over 30 videos.  Started watching them then clicked the link to read the blog.  Guess what?   The blog opened in the same window and when I went back my playlist is gone.  
I keep trying to get the articles to play but so far the only thing i have been able to watch are the 30 second commercials.  It keeps telling me "Loading Video, Please Wait" but I'm tired of waiting.
best revision yet.  You have the best website on the web.
I love it, great video player. Wish you should have given in HD format. Full screen mode not as sharp as normal mode but I can live with it, may be in future HD format will be great to view in full screen mode. Keep up good works.
Have a nice Holidays.
Beautiful in small screen mode.  Some quality loss in full screen.
Great work on your player.

It's been two months that I've had no video from your web site.

I've got an apple G4, and it was driving me up the wall not getting it to work.

Thanks again for the good work.

Alden
I have local cable and I actually look forward to your website.  Keep it up and improve it as you can.  

Great new look, nice format, but very frustrating as it does not work half the time... ok... 3/4 of the time.  I know, patience, patience...

Looking forward to when it's up and running consitently.  
:)
omg, i can finally see msnbc videos in Safari!  I don't know why I couldn't before, but thank you.  I love the new look!
I like the new look of the video player. The larger picture is nice too. The old player used to freeze and play and freeze and play which made for irritable viewing. This new one is doing the same. I can view videos on other sites with no problem. Great look!
It's kind of funnny that in a high def world, we're still excited by a better version of standard definition. Especially when it comes from a leading broadcaster. That said, of course it's magnitudes better, but it still has  a very long way to go. Shoe horning video onto a computer is similar to the problems of transmitting color data with monochrome pictures as we experienced in the 1950s. It may not cause a similar loss of resolution but it certainly isn't there yet either. Still good try NBC!!!

Henry Cohen
Former Edior of Video Magazine
I hate how it takes up so much of the screen. I won't use it if it is going to stay this way. The current player, which I use daily allows you to resize the entire page, which I always do. After I select my playlist I refigure the size of the window using the upside down triangle in the lower right hand corner, so that the window is the size of the actual "viewing screen" This makes the entire page about 3 inches wide and 2 inches tall. This way I can watch at work, while I have other software and pages running. The news doesn't get in my way then. But now, you can't minimize the screen after you select the playlist. This is terrible and annoying
Where are the captions?
I like it, after your web change, I have not been able to play any videos.

I did think it broke when the ad popped out.  Now I understand it is the way it is set to work.  I really don't need to see the ad's.
Lookin' good!  I understand why you have ads, but back in the day I used to be able to fast-forward through them, and more recent players lock out that feature.  Most annoying.  Otherwise, it seems great.
Why there is no closed captions? Please make it accessible for everyone.  Thank you.
It looks great! Simply put, I agree with some of the complaints already posted in the comments section. Keep up the good work and thank you for making it an experience worthy of the time spent online.
Still no Closed Captioning for the deaf.

So easy to overlay text on video yet no one does it.

Better watch out were going to get this voted in the Senate soon to FORCE all internet video to be closed captioned as it is the law via TV

Nice, clean and crisp. The sizing and scale of the objects is good. The background color texture is complementary.

My wish is to also have whole shows rather than just segments.
Countdown especially.
I don't like it.  Can't get it to play the videos. The old system was better and easier.  I like the way the old system displayed the videos.  
I got the commercial just fine.  The video I was hoping to watch never loaded. I waited almost 5 minutes.  I tried the other 3 videos that were related to the one I was trying to watch. same thing. Only the commercial played.
When i play a clip through the new player, it will show at first and i'm able to watch it. However, when the first video stops and i want to go onto another video, the next one won't play. I click on it in the play list, and it says "now playing", but it isn't playing and doesn't start to play unless i restart my computer. Any suggestions??
Well, yeah, videos are great, but how about those of us who are at work in cubicleland and can't have audio playing.  Plus I much prefer to read my news than to have to wait for commercials and then listen to a story.  Video news... blah.  I'll watch that on TV.
The new look is great.  No wonder NBC is the best.
Often times it will not let me click to watch a video.. I have been trying for about an hour to watch Tim Russert on Morning Joe for example, and it says it is "Now Playing" but the video never appears... get that fixed and I will just love the new set-up.. keep it up guys, MSNBC is easily the best video source for television news online, you guys are leaps and bounds ahead of CNN and certainly of Fox News, I appreciate it at work, trust me!
I LOVE the new Interface for videos!  One issue though is that I cannot get to the Nightly News M-F broadcast links from this page?  Teh video screen is a great size and teh linos are intuitive and unabtrusive.  Great job!
I hate the new video player because I can't watch any videos!!!!  I look at news sites at work, and the new video player install requires "administration privileges."  We are not allowed to download software on our pcs.  Accordingly, I can't install this new version, and therefore can't watch any videos at all!  Please go back to the old one!!!
Thank you for using Flash.  I can now watch videos in Linux.
Two minutes of commercials on TV usually buy me six to eight minutes of programming.  A nice rataio; well, a tolerable ration.  Havn't figured your new ratio but it feels more burdensome.

The new set up for videos is very nice looking.  But I have three suggestions:  1)  Bring back the ability to remove a video from the Playlist.  2)  I hate the addition of ads when trying or waiting to watch a news video.  I get enough ads when watching TV.  Don't nee to see ads before or after seeing a video.  The heck with the cat food.  He/she can go on a diet.  3)  I don't like the fact that the Playlist goes away when ads start to play and I see no way to bring it back when I want.  I suggest you make a way for the Playlist to stay out.  It's more convenient and is not in the way.

Otherwise, the new look is great.  There really wasn't anything wrong with the old way.
Just opened the new player and layout - fantastic - and about time, that interim player was not at all friendly.

This looks like cutting edge to me, congrats on what appears, at first look, to be a great piece of work.

Regards, Jake
Heya. Three remarks:

1/ I have two screens (sometimes three) and when I put MSNBC video to full screen, and switch to another screen to read something, MSNBC reverts to small screen again. Annoying as I usually read the news at the same time (on a different screen of course).

2/ If MSNBC switches to another clip, the focus switches to MSNBC video page (by focus I mean mouse&keyboard focus). Extremely annoying, when I am reading the news on a different screen or typing something (as I am doing now, am watching MSNBC atm and had to switch back to this page several times now)!

3/ Adding clips to your playlist works, but I had a problem where I couldn't get the playlist to actually play :/. Playlist showed about 15 clips, but pressing play had no effect. Don't know if this happens always.

OS: Windows XP/SP2
Browser: IE 7.0.5730.11

On a bright note, overall it looks better than before.

Regards,
T.T.
Oh I almost forgot:

Is it really necessary to wait 5 seconds to switch to the next clip??? How about 1 second :D

Regards,
T.T.


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